We, the staff of the International Office of Universiti Malaysia Pahang, hereby commit ourselves to provide excellent services that will not only fulfill but also exceed the expectation of our external and internal customers by ensuring that :
- All our customers will receive a standardised quality of services without prejudice.
- A conducive and customer-friendly environment is created at the office.
- All enquiries and complaints will be entertained and given feedback within 3 working days.
- All information needed by other departments and units will be prepared accurately and provided within the given deadline.